Blog · Engineering

Notes from the operation.

How we map operations, redesign workflows and deploy governed agents, written by the people doing the work.

Engineering12 Oct 20261 min read

Rule-based, agentic or human: sorting every step of a workflow

Before we design an agent system, every step of the workflow is sorted into one of three kinds. The boundary between them decides what runs on rules, what an agent does and what stays with people.by Truly Agentic